Welcome To Ajkerfashion.com
1. Eligibility for Returns
Products must be returned within 7 days of delivery.
Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
The following items are *not eligible* for return:
Innerwear, socks, and other personal use items.
Products without original tags or packaging.
Damaged or altered items.
2. Reasons for Returns
Defective or Damaged Products: If the product is defective, damaged, or incorrect upon delivery.
Wrong Item Shipped: If you receive a product different from what you ordered.
Size or Color Issues: If the product does not match the size or color you selected (subject to availability).
3. Return Process
1. Contact Customer Support: Notify us within 7 days of delivery by contacting our customer support team via email, phone, or live chat.
2. Return Authorization: We will provide a Return Authorization Number (RAN) and instructions for returning the product.
3. Pack and Ship: Securely pack the product in its original packaging and ship it to the provided address. Include the RAN inside the package.
4. Return Shipping Cost: The customer is responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped).
4. Refund Process
Once we receive and inspect the returned product, we will process your refund within 5-10 business days.
Refunds will be issued to the original payment method used during the purchase.
Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
Exchanges are subject to product availability.
If the desired product is unavailable, we will issue a refund instead.
6. Non-Returnable Items
Products marked as “Final Sale” or “Non-Returnable” on the product page.
Gift cards or promotional items.
7. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately with photos of the issue.
We will either replace the product or issue a full refund, including shipping costs.
8. Customer Support
For any questions or assistance regarding returns and refunds, please contact us at:
Email: info@ajkerfashion.com
Phone: 09697039903 | 01886189903
Live Chat: WhatsApp +8801886189903 Available on the website during business hours 10am to 10pm